Policies
FAQ
Q: How do I care for my jewellery?
A: Most pieces we sell are delicate and need to be treated carefully. Avoid contact with water, perfumes, lotions, or chemicals. Store your pieces separately in a cool, dry place to avoid scratches. Clean gently with a soft cloth to remove dirt or tarnish.
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Q: Are the pieces sharp?
A: We ensure that every spike and point has been filed down or pressed flush to ensure that material and skin wont catch. Despite this, please be careful when putting our jewellery on, we recommend getting dressed first. The spikes should not break skin, however they are evidently 'spikey' so please be aware of this texture prior to purchasing.
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Q: Are your products made from sustainable materials?
A: We strive to create jewellery that is not only beautiful but also ethical. We source materials responsibly (often shells and stones that my Granny has collected along her travels) and are always working towards reducing our environmental impact. If you have any specific questions about the materials we use, please feel free to contact us.
Q: Doesn't solder contain lead? Is it skin safe?
A: All pieces are created using LEAD-FREE solder! They are also sealed with Protectaclear which not only helps with the durability and wear of the piece, but also aids in creating a hypo-allergenic barrier on the metal. So completely skin safe.
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Q: My chain broke, what do I do?
A: Take your necklace to a local jewellery shop and they will fix it easily!
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Q: Can I track my order?
A: Yes! Once your order has been dispatched, you will receive a tracking number via email so you can follow your parcel’s journey to you. Simply enter the tracking number on the courier's website to see real-time updates.
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Shipment
All orders are shipped using Royal Mail postal service. Orders of pre-made items can take 1-3 days to be sent. Custom and made-to-order pieces can take up to 4 weeks, this will have been discussed privately or explained in the product description. Your piece will be made once an order is placed.
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UK Clients:
Your items will be sent using 'Tracked 48' (Standard Shipping). Once shipped, orders should arrive between 2-5 days. You will receive tracking for your order via the email provided at checkout.
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International Clients:
We are currently only shipping to USA (mainland), Australia (mainland), and Europe (mainland). For US and AUS orders, item/s will be sent with Royal Mail, Internationally Tracked. For European orders, 'Tracked 48' (Standard Shipping) will be used. Once shipped, orders can take anywhere from 10-15 working days to arrive. Although parcels will be sent with tracked shipment, we are not responsible for any lost or stolen packages. Please make sure to use your most secure address.
Returns and Exchanges
Due to the handcrafted and custom nature of our work​, we do not offer refunds, except in the case of visibly damaged goods. Please ensure that you have made an informed purchase by reading each product description thoroughly. Check you are ordering the correct ring size or chain length prior to purchases. (Use a ring sizer and purchase accordingly with UK sizes in mind). Alterations can be made to the chain length by your local jeweller. You can also find ring size conversion charts online.
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Damaged or Faulty Items:
If your jewellery arrives damaged or faulty, please notify us within 7 days of receiving your order. We require proof of damage (e.g., photos of the damaged item and packaging) to process any claims. Once we receive the necessary evidence, we will either issue an exchange or a full refund, depending on your preference and stock availability.
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To initiate a return or exchange for a damaged item, please contact us at selkiescurse@gmail.com with the following details:
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Order number
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Description of the damage
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Clear photos of the damaged item and packaging
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Conditions for Returns and Exchanges:
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Items must be returned in unused, undamaged, and resalable condition (except in the case of faulty or damaged items).
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Returns should be made in the original packaging, if possible, to prevent damage during return shipping. If it were the packaging that caused damage during initial delivery, please post the item back accordingly in safe, secure replacement packaging.
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We recommend using a tracked delivery service for returns or exchanges to ensure the item arrives safely. We are not responsible for any items lost in transit.
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Exchanges:
If you wish to exchange your item due to damage or fault, please contact us within 7 days of receiving your order. Exchange requests are subject to product availability. If the desired item is out of stock, we will offer you a refund.
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Refunds:
As mentioned, refunds are only available for items that arrive visibly damaged. Once a refund is approved, it will be processed to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.
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Shipping Costs:
If you are returning a damaged item, you will have to cover the return shipping costs. We highly recommend you choose a tracked shipment option, especially when sending abroad. Shipping costs are non-refundable.
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Changes to This Policy:
We reserve the right to update or amend this returns and exchange policy at any time. Any changes will be posted on this page, and the new policy will apply to all orders placed after the revision date.
Cookie Policy
At Selkie's Curse, we use cookies to enhance your experience while using our website. This Cookie Policy explains what cookies are, how we use them, and how you can control them. By using our website, you consent to our use of cookies in accordance with this policy. What are Cookies? Cookies are small text files placed on your device when you visit a website. They allow the website to remember your actions or preferences over time, such as login details or language settings, to improve your browsing experience. There are different types of cookies that may be used on our website: Essential Cookies: These are necessary for the website to function properly and enable you to use basic features such as adding items to your cart and completing the checkout process. Performance Cookies: These collect information about how visitors use our website, such as which pages are most visited or if users receive error messages. These cookies help us improve the performance of our site. Functionality Cookies: These remember your preferences, such as your language or region, to provide a more personalised experience. Targeting/Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you based on your interests. These cookies may track your browsing habits across different websites and may be set by third parties, such as advertising networks. How We Use Cookies We use cookies for the following purposes: To improve your browsing experience: Cookies help us remember your preferences and personalise your visit. To analyse site performance: We use performance cookies to track visitor activity and improve our website’s functionality. To deliver personalised advertising: We use targeting cookies to serve relevant ads to you and measure the effectiveness of our advertising campaigns. To enhance functionality: Cookies allow us to remember your settings and preferences between visits, improving your experience. Third-Party Cookies In addition to our own cookies, we may also use third-party cookies from trusted partners for the following reasons: Google Analytics: To help us understand how users interact with our website, so we can improve user experience. Social Media: Cookies from platforms such as Facebook or Instagram to allow sharing of content and provide advertising features. Advertising Networks: Cookies from advertising providers to deliver relevant ads based on your browsing history. These third parties may use cookies to collect information about your online activities over time and across different websites. For more details on how third-party cookies work, we recommend reviewing the privacy policies of these third parties. How to Control Cookies You have control over cookies and can manage them through your browser settings. You can set your browser to accept or reject cookies, or to notify you when a cookie is being set. You can also delete cookies that have already been stored. Here’s how you can control cookies in some common browsers: Google Chrome: Go to the settings menu, click "Privacy and security," then "Cookies and other site data." Mozilla Firefox: Go to the settings menu, click "Privacy & Security," and select your preferred cookie settings under "Cookies and Site Data." Safari: Go to "Preferences," click on "Privacy," and manage your cookie settings there. Microsoft Edge: Go to the settings menu, click "Privacy, search, and services," and adjust your cookie settings. Please note that blocking or deleting cookies may impact your experience on our website, and some features may not work as intended. Consent By continuing to use our website, you consent to the use of cookies as outlined in this policy. If you wish to withdraw your consent, you can adjust your cookie preferences in your browser settings as mentioned above. Changes to This Cookie Policy We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we use cookies. Contact Us If you have any questions about our Cookie Policy or how we use cookies, please feel free to contact us: Selkie's Curse Email: selkiescurse@gmail.com
Privacy Policy
At Selkie's Curse, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and make a purchase from us. Please read this policy carefully to understand how we handle your personal data. 1. Information We Collect We collect personal information when you place an order on our website, subscribe to our newsletter, or contact us for customer support. The information we may collect includes: Personal Information: Name, email address, phone number, shipping and billing address. Payment Information: Credit/debit card details, PayPal information, or other payment methods. Order Information: Details of the products you’ve purchased, purchase history, and delivery instructions. Technical Information: This includes IP address, browser type, operating system, and browsing data through the use of cookies (for more information on cookies, see below). 2. How We Use Your Information We use the information we collect in the following ways: To process and fulfil your orders. To send order confirmations, shipping updates, and receipts. To improve our website, products, and services. To respond to your inquiries or customer service requests. To send you marketing communications, if you have opted in to receive them (you can unsubscribe at any time). To comply with legal obligations, such as tax and accounting requirements. 3. How We Protect Your Information We take the security of your personal information seriously. We implement industry-standard security measures to protect your data from unauthorised access, alteration, disclosure, or destruction. This includes encryption, firewalls, and secure servers. However, please be aware that no method of data transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. 4. Sharing Your Information We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers for the purpose of completing your order or providing services to you. These include: Payment Processors: For processing payments (e.g., PayPal, Stripe). Delivery Services: To ship your order (e.g., Royal Mail, courier services). Marketing Partners: If you’ve opted in to receive marketing communications, we may work with third-party marketing platforms (e.g., Mailchimp) to send newsletters or promotions. All third parties are required to handle your data securely and in accordance with applicable data protection laws. 5. Cookies Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and improve the functionality of the site. You can control cookies through your browser settings. By using our website, you consent to our use of cookies. For more information about our use of cookies, please see our Cookie Policy. 6. Your Rights You have the following rights in relation to your personal data: Access: You can request a copy of the personal data we hold about you. Correction: If your data is inaccurate or incomplete, you can request that we correct it. Deletion: You can ask us to delete your personal data, subject to certain legal exceptions. Opt-Out of Marketing Communications: You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly. Object to Processing: In certain cases, you can object to the processing of your personal data. To exercise any of these rights, please contact us at [your contact email]. 7. International Transfers If you are located outside of the UK, please note that your personal data may be transferred to and processed in countries other than your own. By using our website and providing your information, you consent to such transfers, provided we ensure that appropriate safeguards are in place to protect your personal data. 8. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. 9. Contact Us If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us at: Selkie's Curse Email: selkiescurse@gmail.com
